Phone us

Surrey Adviceline 0808 812 7087

National Adviceline 0800 144 8848

Open Monday to Friday 9.00am – 5.00pm

We’ll answer as soon as we can – at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.

The adviceline is usually busiest at the beginning and end of the day. It’s not available on public holidays.

If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number – we only use it to send your call to a local adviser if one’s available.